Emergency Response – The Human Factor
An emergency is an event that threatens people and property. Initial response to such an event is concerned primarily with protecting
an organization's assets and resources (including human) that are used to run the business. Recovery of operations typically follows
the emergency response and is covered in other plans. (See Keeping Your Business in Business.)
An emergency response plan contains
guidance and information to executive management and the crisis response team at the time of a serious emergency. It provides reporting
structures, hazard-specific instructions, and information that supports continuing operations following an outage. Of paramount importance
is staff and client safety, and that is the focus of an emergency reponse plan. No action should be taken that puts an employee in
harm’s way. The plan is usually distributed to members of the crisis response team and all senior executives.
design and build plans that protect people and assets. Our team of consultants also provides training in the use of the plan, in psychological
first aid, and in hostility and rage managment.
- Chain of Command, roles and responsibilities
- Locations of Emergency Operations Centers; floor plans
- Preparedness Supplies
communications (overlaps Crisis Management Plan)
- Administrative Procedures and HR Accountabilities
- Evacuation, Lockdown, and Shelter-In-Place
- Community Interface
- First Aid Quick Reference Guide
- Response to Specific Hazards: Emergency Response Plans differ from Recovery
Plans, which address “all hazards” equally. In an all-hazards plan, protocols for recovery from a damaging event are not dependent
upon the cause of the damage. However, reaction to an emergency IS predicated upon the type of event, so response is hazard
specific. Each of the hazards should be documented separately with specific action items.
McWains offers software to assist call-takers in managing call-in emergencies, such as bomb threats, suicide threats, kidnapping calls, medical emergencies, and the like.
Threat Management Software
Components of an Emergency Response Plan…